FAQ Frequently Asked Questions

Important Info:

User IDs cannot be changed. Once you have successfully chosen a User ID and submitted the record, this User ID will remain tied to your record and will not be changed. The password can be changed only once every 24 hours. After each successful password change, the Change NPI Password button will be disabled for 24 hours. If more than one password change is required within 24 hours, please contact the NPI Enumerator at 1-800-465-3203 for assistance.
Functionality is permitted based on the status in the NPI Status field:
Active: If your NPI Status is Active, you can View/Modify your NPI data, change your password, change your secret question, view a printer friendly version of your application or request an NPI Assignment notification. Please contact the NPI Enumerator at 1-800-465-3203 if you have any questions or wish to deactivate your NPI.
Send E-mail Notification button: If this button is enabled, you can click on it and an NPI Assignment notification will be e-mailed to the e-mail address contained on the Contact Person page. If the button is disabled, make sure that an e-mail address exists on the Contact Person page. If a change request is being processed, this button will be disabled until processing is completed.
Pending: If your NPI Status is Pending, you are only permitted to view the information on the Welcome page for your NPI record. After your application is processed and your NPI is assigned, additional options will be available. If the contact person has not received the provider's NPI via e-mail within 15 working days of submitting the application, please contact the NPI Enumerator at 1-800-465-3203.
Deactivated: If your NPI Status is Deactivated, you are only permitted to view the information on the Welcome page for your NPI record. You may not update NPI data for a deactivated NPI. Please contact the NPI Enumerator at 1-800-465-3203 if you wish to reactivate your NPI.
If you receive the following message "Due to system upgrades, the application is missing required fields. Please review the application and complete any required fields that are missing. Click on Help for additional information.", click the View/Modify NPI Data button. As you click the Next button on each page of the application, a message will appear informing you of any missing data for that page allowing you to update the page.
NPPES accounts are managed by the CMS Identity & Access Management System. Please visit Identity & Access Management System
  • When you enter your Medicaid number in section 3.c., list the State that assigned the number.
  • Post office boxes may not be entered as practice location addresses.
  • When you enter your Medicaid number in section 3.c., list the State that assigned the number
  • An EIN must not be entered in the ITIN field on the application of a health care provider who is an individual.
  • Remember to select an entity type. Entity type 1, health care providers who are individuals, need to complete sections 2A, 3, 4A, and 5. Entity type 2, health care providers who are organizations or subparts, need to complete sections 2B, 3, 4B, and 5.
  • Do not staple the application pages together.
  • Remember to print legibly or type your application.
  • Include an original signature of the health care provider and a telephone number on the application. Do not send a photocopy of the signature or an application with a stamped signature. The name in the signature must match the name of the provider.
  • If you do not submit your social security number on a paper application, you must submit a photocopy of two of the following documents with your application: driver's license, State-issued ID, identifying page of your passport, or a birth certificate.
  • An EIN is an Employer Identification Number assigned by the Internal Revenue Service (IRS). The EIN is furnished only on an NPI application from providers who are organizations, including groups and subparts.
  • An SSN is a Social Security Number assigned by the Social Security Administration. The SSN is furnished only on an NPI application from providers who are individuals. An SSN is required on all web NPI applications and is optional on paper NPI applications.
  • An ITIN is an Individual Taxpayer Identification Number assigned by the IRS to individuals who do not qualify for an SSN. The ITIN is furnished only on an NPI application from providers who are individuals.
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